Returns

Returning products

We hope you will be delighted with your order, however if you will not be perfectly satisfied, we would like to offer you an exchange of your item or a full refund of the price of the product.

You can return any item purchased on utopiast.com within 14 days of the delivery date. Returns outside these timeframes will not be accepted. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging.

Please be aware that items marked as Made-to-Order in product description are not refundable.

If you would like to receive new product, you must return the current item and submit a new order.

Please note: New and unused means that there are no marks on the item or any wear on the tags. UTOPIAST does not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Shoes
: All shoes should be tried on a carpeted surface before wear.
Beauty
: Skincare, cosmetics and hair care must be returned unused, unopened, and in their original packaging otherwise we may not accept them.
Lingerie & Swimwear
: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods
: Goods are faulty if they are received damaged or where a manufacturing fault occurs within two years of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Repeated returns

We offer a flexible returns policy to make your online shopping experience easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Gift returns

If you have received an item from UTOPIAST as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange. Please send an email to info@utopiast.com and we will lead you through your options.

How to return your purchase?

To return the item(s) please follow the steps below:
1. Notify UTOPIAST of your intentions to return the item by sending an email to info@utopiast.com
2. Fill out the return form you’ve received with your purchase or the online form below.
3. Make sure the merchandise you return is in its original condition, tags and packaging included.
4. Pack the items in the order box (or any rigid carton box), add the return form and stick the label addressed to U Studio, Ljubljanska cesta 32, 8311 Kostanjevica na Krki, Slovenia over the prior delivery information.
5. Contact courier service to arrange the pick-up of your package. The item is the customer’s responsibility until it reaches our office therefore we recommend that you send the parcel using a delivery service that insures the value of the goods.
Once your package reaches our office, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.

Return form

To return your purchase please fill out the return form you’ve received in your package or submit your information below:

Your Name (required)

Your Address (required)

Your Email (required)

Your Order Number (required)

Returned Item(s) - product/size/colour (required)

Your Message

Refund

When your return has been accepted, you will receive a full refund within 14 days from receipt, in the same form of payment you originally used for the purchase. Please note that international customs and duties are non-refundable.

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